Q. What should I do if my WCOnline account is disabled?


If your WCOnline Account is disabled because you missed an appointment, please email the Academic Success Center: asc@ncu.edu. Please include

  • Your Name.
  • Why the sessions were missed.
  • What preventative steps you will take to prevent future missed sessions.

If your WCOnline Account is disabled due to your password being entered wrong, wait for 15-minutes and try to enter the correct password. If you do not remember your password, try the following:

  • You can request a password reset by selecting the "Reset your password" feature.

  • You can email the Academic Success Center and request a new password: asc@ncu.edu

After you are able to log in to WCOnline again, you can change your password to one you will easily remember by following the instructions in this FAQ: http://ncu.libanswers.com/asc/faq/225255

  • Last Updated Oct 27, 2018
  • Views 5
  • Answered By Ashley Babcock

FAQ Actions

Was this helpful? 0   0

Can't find an answer to your question?

Use the options below:

ASC Chat is currently staffed by an academic coach the following times:

Sunday 12:00-5:00 p.m. PST

Monday 1:00-6:00, 8:00-10:00 p.m. PST

Tuesday 2:00-7:00 p.m. PST

Wednesday 2:00-6:00 p.m. PST

Thursday 2:00 to 8:00, 9:00-10:00 p.m. PST

Friday 2:00 to 6:00 p.m. PST

If there is not a coach on duty, submit your question via Ask a Coach. We will answer you once a coach is available.