What should I do if ASC Chat appears offline but it is during the published hours?
Answer
When ASC Chat is online, you will see the image below:
When Chat is offline, you will see the image below:
If it is during the hours that ASC Chat is available and you see the offline message, please refresh your browser. See the images below for where to find the refresh button on Chrome, Firefox, and Internet Explorer's toolbars.
Can't find an answer to your question?
If Chat is unavailable, please visit the ASC Website or use the options below to submit a question.
ASC Chat is currently staffed by an academic coach at the following times (Pacific Time):
| Days | Hours (Pacific time) |
|---|---|
| Mon. |
9 am - 7 pm |
| Tue. |
7 am - 1 pm 3 pm - 8 pm |
| Wed. |
7 am - 1 pm 3 pm - 8 pm |
| Thurs. |
7 am - 1 pm 2 pm - 8 pm |
| Fri. |
9 am - 1 pm 3 pm - 8 pm |
| Sat. |
7 am - 1 pm 5 pm - 8 pm |
| Sun. |
10 am - 1 pm 5 pm - 9 pm |
