Q. What should I do if ASC Chat appears offline but it is during the published hours?
When ASC Chat is online, you will see the image below:
When Chat is offline, you will see the image below:
If it is during the hours that ASC Chat is available and you see the offline message, please refresh your browser. See the images below for where to find the refresh button on Chrome, Firefox, and Internet Explorer's toolbars.
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Use the options below:
ASC Chat is currently staffed by an academic coach the following times:
Sunday 12:00-5:00 p.m. PST
Monday 1:00-6:00, 8:00-10:00 p.m. PST
Tuesday 2:00-7:00 p.m. PST
Wednesday 2:00-6:00 p.m. PST
Thursday 2:00 to 8:00, 9:00-10:00 p.m. PST
Friday 2:00 to 6:00 p.m. PST
If there is not a coach on duty, submit your question via Ask a Coach. We will answer you once a coach is available.