Q. What should I do if ASC Chat appears offline but it is during the published hours?


When ASC Chat is online, you will see the image below:

When Chat is offline, you will see the image below:

If it is during the hours that ASC Chat is available and you see the offline message, please refresh your browser. See the images below for where to find the refresh button on Chrome, Firefox, and Internet Explorer's toolbars.












  • Last Updated Oct 27, 2018
  • Views 7
  • Answered By Ashley Babcock

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ASC Chat is currently staffed by an academic coach the following times (Pacific Time):

Sunday 12:00-5:00 p.m.

Monday 10:00 a.m.-7:00 p.m.

Tuesday 10:00 a.m.-5:00 p.m.

Wednesday 10:00 a.m.-7:00 p.m.

Thursday 10:00 a.m.-5:00 p.m.; 9:00-10:00 p.m.

Friday 10:00 a.m.-7:00 p.m.

If there is not a coach on duty, submit your question via Ask a Coach. We will answer you once a coach is available.