Q. When I click on a result and open the PDF, the PDF is not displaying the result I originally selected. How can I fix this?


Answer

To resolve this issue we recommend clearing your web browser’s cache and cookies. Please see the link below for instructions on clearing cookies in several different web browsers:

https://kb.iu.edu/d/ahic

If you happen to be using Internet Explorer, please follow the directions below:

1. Open the Tools>Internet Options menu in the IE browser
2. Click the "Delete" button located under Browsing history
3. UNCHECK “Preserve Favorites website data”
4. CHECK OFF the remaining settings
Specifically: Temporary Internet files, Cookies, History
5. Click DELETE button
6. Close all IE web browsers and launch a new IE window

If you have cleared the cookies in the web browser and are still experiencing the same issue, we recommend trying a different, compatible web browser like Internet Explorer, Firefox, or Safari to view your results.

If you continue to experience difficulty accessing the correct article PDFs, please contact the NCU Technical Support Desk. They will be able to help troubleshoot your browser or computer issues. You can contact them at 888-327-2877 x8888 or servicedesk@ncu.edu. In the meantime, please contact the Library directly for assistance retrieving a correct article PDF.

  • Last Updated Mar 06, 2017
  • Views 9
  • Answered By NCU Library

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