Q. Why am I getting numbers and symbols when I try to search a database?


Answer

There are several factors that contribute to access issues. The information below offers steps to resolve this issue:

Clear Cache: Simply hold down the ctrl+shift+delete keys and release. Select cookies, cache and temporary internet files, if available, to clear. For more information on clearing your browser's cache, visit this webpage.

Change Browser: You might also try using a different browser; some library databases are not compatible with Google Chrome, so we recommend using Internet Explorer or Mozilla Firefox.

Contact Your Internet Service Provider: Recently students have reported that there is an interference/connection problem due to the Web Accelerator settings or by their provider. Contact your service provider for help in resolving this access issue and/or disabling the web accelerator settings. This issue may be most common for satellite internet users.

Contact NCU IT Service Desk: We also suggest contacting the NCU Service Desk to report this issue so they can keep a log of the number and type of reports. The NCU IT Service Desk can be reached at 1-888-327-2877 Ext: 8888 or ServiceDesk@ncu.edu

  • Last Updated Mar 06, 2017
  • Views 6
  • Answered By NCU Library

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