Create Account
Ensure that you have first created a personal RefWorks account. If you have not created an account, please see the Library's FAQ: RefWorks Account.
Login Name or Password
If you have created an account, but have forgotten your Login Name or Password follow these instructions
RefWorks password recovery - Reset your password by clicking on the link shown in the image below:
Internet Browser Troubleshooting
Make sure your browser or internet security/ firewall software is not blocking the RefWorks site. Some browsers have a setting where you can make RefWorks a trusted site.
Make sure that you do not have a pop-up blocker turned on in your internet browser. In Mozilla Firefox, look for a blue exclamation point icon in the lower left-hand side of your screen; it's just to the right of the lock icon and indicates that Firefox's popup blocker is active. Click the exclamation point icon and in the "Blocked Pop-ups" window that appears, click "Unblock Site." Next, select your browser refresh button and you should see the RefWorks login screen. Unblocking the RefWorks pop-up should only need to be done once per Firefox install or user profile.
In Google Chrome, if pop-ups have been blocked, you'll see a window icon with a red “X” in the right-hand corner of the address bar. Click the icon to see a list of the blocked pop-ups. Next, click the link for the pop-up window that you'd like to see. To always see pop-ups for the site, select "Always show pop-ups from [site]." The site will be added to the exceptions list, which you can manage in the Content Settings dialog.
The link below provides additional instructions on how to disable pop up blockers in different browsers:
https://blog.getadblock.com/how-to-disable-pop-up-blockers-in-every-browser-a1cccbae53e7
If none of the methods below are helping you access your account, please contact RefWorks Technical Support at refworks.support@exlibrisgroup.com or by phone at +1- 800-521-0600 ext. 74440 or +1-734-997-4440. Support hours are Monday – Friday: 8:00 am – 9:00 pm Eastern Time.
