Unfortunately, if you receive this message it means that EBSCO is having an issue with their direct export to RefWorks feature. We apologize for the inconvenience, and we are working with the vendor to resolve the issue as quickly as possible.
Please review the below video for a workaround to saving references from NavigatorSearch (formerly Roadrunner) and EBSCOHost databases:
To save references from NavigatorSearch (formerly Roadrunner) and EBSCOHost Databases, follow these steps:
- Conduct a search in Roadrunner or any EBSCOHost database. On the search results screen, click on the article title that you wish to export.
- This will bring you to the Detailed Record for that resource. Under Tools, select Export.
- Under "Save citations to a file formatted for," select Direct Export in RIS Format (e.g. CITAVI, EasyBib, EndNote, ProCite, Reference Manager, Zotero) and click Save.
- A .ris file containing the bibliographic information will be downloaded. Save the file somewhere that you will remember on your computer.
- Login to ProQuest RefWorks at http://refworks.proquest.com/
- In the top navigation, click +Add and select Import References.
- Select the .ris file from your saved folder and upload it to RefWorks. Select RIS Format as the file type. Click Import.
- Your reference should automatically appear in the Last Imported folder.
In the meantime, please follow instructions below to manually save and export records from Navigator Search or EBSCOhost databases.
If you have any additional difficulty, you may contact RefWorks Technical Support at refworks.support@exlibrisgroup.com or by phone at +1- 800-521-0600 ext. 74440 or +1-734-997-4440. Support hours are Monday-Friday 8:00 am – 9:00 pm Eastern Time.
