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How do I access my Interlibrary Loan (ILL) account as a first-time user?

Accessing your Interlibrary Loan Account as a First-Time User

First-time users will need to set up a new password in order to access and make requests through interlibrary loan. 

  1. Access the Interlibrary Loan system and click Set/Reset Password.            Click Set/Reset Password                                                                                                                                             
  2. Enter your username, which is your school email address (Example:, and click Request New Password.                                                                                           Request new password using NCU school email address                                                                                                                                                                                                                                                                                        
  3. A confirmation page will display. Check your school email for further instructions on creating a new password.                                                                                                                                                      Confirmation screen for set password for interlibrary loan                                                                                                                                                                                                                       
  4. The email will contain a link allowing you to set up your new password. Please note that the link expires within 24 hours of being sent.                                                 Sample email for setting up a new password                                      
  5. After clicking on the link in the email, you will be routed to the Change Password page. NOTE: Passwords are case-sensitive and must include 9 or more characters with at least one number/special symbol. The characters semicolon (;), colon (:), apostrophe ('), and period (.) are not allowed.                                                       Change password screen in interlibrary loan

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