Systems

  1. CINAHL Plus

    Upcoming scheduled maintenance notice

    The CINAHL Education platform will undergo maintenance on October 21st from 9:00 AM EDT (6:00 AM PDT) until 1:00 PM EDT (10:00 AM PDT). During this time, a maintenance page will be shown, and users will be unable to access the learning modules.

    Estimated time: 4 hours

    Permalink Permalink https://ncu.libanswers.com/systems/14041?post_id=18306
  2. Wiley Online Library

    SAGE, WIley, and PsychiatryOnline Issues Resolved

    The access issues should now be resolved.

    Permalink Permalink https://ncu.libanswers.com/systems/14051?post_id=18367
  3. PsychiatryOnline

    Access Error

    Along with SAGE Journals and Wiley Online, PsychiatryOnline is also down. The publisher is working to fix the issue.

    Permalink Permalink https://ncu.libanswers.com/systems/14573?post_id=18351
  4. Wiley Online Library

    Wiley Online Access Error

    Investigating

    Authentication through OpenAthens for vendors on Atypon appears to be failing today. This includes SAGE Journals and Wiley Online.

    OpenAthens and Atypon are investigating.

    Permalink Permalink https://ncu.libanswers.com/systems/14051?post_id=18347
  5. SAGE Journals

    SAGE Journals Access Error

    Investigating

    Authentication through OpenAthens for vendors on Atypon appears to be failing today. This includes SAGE Journals and Wiley Online.

    OpenAthens and Atypon are investigating.

    Permalink Permalink https://ncu.libanswers.com/systems/14048?post_id=18346
  6. ProQuest Central

    Access Issues with ProQuest Databases

    We are aware of access issues with ProQuest databases, and we are working with the vendor to resolve the issue as quickly as possible.

    Permalink Permalink https://ncu.libanswers.com/systems/14028?post_id=18262
  7. ProQuest Dissertations and Theses Global

    Access Issues through ProQuest Databases

    We are aware of access issues with ProQuest databases, and we are working with the vendor to resolve the issue as quickly as possible.

    Permalink Permalink https://ncu.libanswers.com/systems/14035?post_id=18261
  8. UpToDate

    Linking issue has been resolved

    This issue has been resolved.

    Permalink Permalink https://ncu.libanswers.com/systems/16634?post_id=18242
  9. NavigatorSearch

    Permalink/Search Issue has been Resolved

    The vendor has resolved the issue.

    Permalink Permalink https://ncu.libanswers.com/systems/2684?post_id=18141
  10. EBSCOhost Databases

    Permalink Issue Has Been Resolved

    The vendor has resolved the issue.

    Permalink Permalink https://ncu.libanswers.com/systems/14025?post_id=18140
  11. EBSCOhost Databases

    Permalinks are Not Working

    Permalinks to searches are not functioning as intended in NavigatorSearch and other EBSCO databases. We are working with the vendor to get this resolved as soon as possible. Thank you for your understanding.

    Permalink Permalink https://ncu.libanswers.com/systems/14025?post_id=18126
  12. NavigatorSearch

    Permalinks Broken

    EBSCO database links are currently not working. Please search for your content directly in the EBSCO database if possible.

    Searching NavigatorSearch from the library homepage is also effected. As a temporary alternative, please go directly to NavigatorSearch by clicking here before entering your search terms. Additionally, permalinks to searches are not functioning as intended in NavigatorSearch. We are working with the vendor to get this resolved as soon as possible. Thank you for your understanding.

     

    Permalink Permalink https://ncu.libanswers.com/systems/2684?post_id=18125
  13. Taylor & Francis eBooks

    Some full text missing

    Some full text is not showing as available- this has been reported to the vendor and they are working to fix.

    Permalink Permalink https://ncu.libanswers.com/systems/14073?post_id=18076
  14. IEEE Xplore Digital Library

    Planned Maintenance

    Sunday, 11 August 2024, and Saturday, 17 August 2024, IEEE Xplore will undergo scheduled maintenance from 4:00 AM - 8:00 AM PT. During this time, there will be periods when the website will be unavailable. We apologize for any inconvenience.

    Permalink Permalink https://ncu.libanswers.com/systems/14064?post_id=18068
  15. Ulrich's Web

    "Not Secure" Browser Message

    Users accessing Ulrichsweb via the OpenAthens managed proxy may experience a 'not secure' browser message when trying to access the site. The vendor is working with the publisher to resolve this issue. 

    2024-08-08

    Permalink Permalink https://ncu.libanswers.com/systems/14275?post_id=18067
  16. SpringerLink

    Access Issues Reported

    We are aware of access issues to e-Books from SpringerLInk. We are working with the vendor to resolve the problem.

    Permalink Permalink https://ncu.libanswers.com/systems/14071?post_id=18053
  17. UpToDate

    Linking Not Working

    UpToDate

    Incident updates from OpenAthens resource status page

    Current Status
    Investigating
    Status Update

    UpToDate issue - Deep linking/wayfles is not currently working. Users will be directed to the home page.

    Temporary solution or workaround - Users can still access the resource and then look for the specific target on the home page.

    We will work with the SP Publisher to get this resolved.

    Our sincere apologies for the inconvenience this may have caused.

    Incident Start Time
    Aug 05, 2024 01:45:23 PM BST | Aug 05, 2024 12:45:23 PM UTC
    Permalink Permalink https://ncu.libanswers.com/systems/16634?post_id=18052
  18. APA PsycTests

    Resolved - APA PsycTests

    Access to the APA PsycTests database has been restored. 

    Permalink Permalink https://ncu.libanswers.com/systems/14070?post_id=18028
  19. APA PsycTests

    Currently Unavailable

    We are working with the vendor to get APA PsycTests back online.

    Permalink Permalink https://ncu.libanswers.com/systems/14070?post_id=18027
  20. Ulrich's Web

    Ulrich's Web not loading - Issue Resolved

    Ulrich's web search results are now loading. 

    Permalink Permalink https://ncu.libanswers.com/systems/14275?post_id=17977
  21. Taylor & Francis eBooks

    Taylor & Francis eBooks issue resolved

    Taylor & Francis eBooks database is now working properly again.

    Permalink Permalink https://ncu.libanswers.com/systems/14073?post_id=17950
  22. Taylor & Francis eBooks

    Trouble accessing Taylor & Francis eBooks

    Accessing Taylor and Francis eBooks (which has the URL www.taylorfrancis.com) through the library is currently resulting in a 404 error. The publisher is aware and working on the issue.

    To get around this issue, go directly to https://www.taylorfrancis.com, click Login in the top right, and then choose the option to log in "With Shibboleth or OpenAthens." Search for National University and proceed to log in.

    Permalink Permalink https://ncu.libanswers.com/systems/14073?post_id=17941
  23. Ulrich's Web

    Ulrich's Web not loading

    We have received reports that the results page on Ulrich's web is not loading. We are looking into the issue.

    Permalink Permalink https://ncu.libanswers.com/systems/14275?post_id=17936
  24. Nexis Uni

    Resolved

    The Nexis Uni error has been resolved.

    Permalink Permalink https://ncu.libanswers.com/systems/14032?post_id=17896
  25. Nexis Uni

    Nexis Uni Homepage Updates

    The Nexis Uni interface is being updated. The following error is showing:

    We have encountered an unexpected error condition and cannot successfully process your request at this time. To continue with your research, click the Refresh button on your browser. You'll see the page you were last viewing and you can continue your session. You don't need to close your browser and restart it. If you continue to experience problems, please contact Customer Support at 1-800-543-6862. We apologize for any inconvenience this may have caused.

    Please select the Go to My Start Page button to use Nexis Uni as usual.

    Permalink Permalink https://ncu.libanswers.com/systems/14032?post_id=17882
  26. ScienceDirect

    Incident Reported

    Access to ScienceDirect through an institutional authentication is unavailable at the moment. The publisher is working to resolve the issue as soon as possible. 

    Permalink Permalink https://ncu.libanswers.com/systems/14221?post_id=17692
  27. CQ Researcher

    CQ Press Library and CQ Researcher Server Issues

    CQ Press

    We have identified an issue with redirector links to content on https://library.cqpress.com/  (e.g. https://go.openathens.net/redirector/test.edu?url=https://library.cqpress.com/congress/ ). Sage plans to release a fix for this issue.

    Error message:  "Page Not Found, We’re very sorry, but the page you requested couldn’t be found."

    Work-Around: Go to https://resources.nu.edu/cqpress and search for the title of the article/resource you want to access.

    Permalink Permalink https://ncu.libanswers.com/systems/15595?post_id=17601
  28. ScienceDirect

    ScienceDirect Server Outage

    ScienceDirect is now working. 

    Permalink Permalink https://ncu.libanswers.com/systems/14221?post_id=17575
  29. ScienceDirect

    ScienceDirect Server Outage

    ScienceDirect Server Outage

    Permalink Permalink https://ncu.libanswers.com/systems/14221?post_id=17574
  30. ScienceDirect

    ScienceDirect Server Outage

    ScienceDirect is now working.

    Permalink Permalink https://ncu.libanswers.com/systems/14221?post_id=17503
  31. ScienceDirect

    Known Publisher Issue

    Access to ScienceDirect is currently unavailable. This is a publisher server error and they are working to resolve the issue.

    Permalink Permalink https://ncu.libanswers.com/systems/14221?post_id=17493
  32. Films on Demand

    503 Error Resolved

    503 Error Resolved

    Permalink Permalink https://ncu.libanswers.com/systems/14055?post_id=17452
  33. Statista

    Statista access issues

    This issue is now resolved.

    Permalink Permalink https://ncu.libanswers.com/systems/14034?post_id=17281
  34. Statista

    Statista access issues

    Users of Statista via the OpenAthens-managed proxy may experience access issues. 

    Error message: "Max challenge attempts exceeded".

    Permalink Permalink https://ncu.libanswers.com/systems/14034?post_id=17260
  35. Naxos Music Library

    Issues with loading Naxos Music Library

    Users of Naxos Music Library via the OpenAthens-managed proxy may experience issues with page loading. We're working with the publisher on resolving the issue.

    Error message:  When clicking on an album, it fails to load on the first click and lands on a blank page.

    Workaround: If refreshed, the page loads with full functionality. In addition, on the homepage, click open in a new tab on any album title, and it will load as expected in the new tab. 

    Permalink Permalink https://ncu.libanswers.com/systems/15359?post_id=17182
  36. Web of Science/Knowledge

    Web of Science is back online.

    Web of Science is now available.

    2023-01-17 2:01pm

    Permalink Permalink https://ncu.libanswers.com/systems/14068?post_id=17087
  37. Web of Science/Knowledge

    Temporary Outage

    Web of Science is currently unavailable. We will have it up again as soon as possible.

    9:54am Tuesday, January 16th.

    Permalink Permalink https://ncu.libanswers.com/systems/14068?post_id=17072
  38. EBSCOhost Databases

    EBSCOhost Databases

    EBSCOhost Databases access restored

    Permalink Permalink https://ncu.libanswers.com/systems/14025?post_id=16957
  39. O'Reilly for Higher Education

    Use O'Reilly from A to Z List

    Use the O'Reilly link in the A to Z list to access titles. If you try to access through search, it will not work.

    Permalink Permalink https://ncu.libanswers.com/systems/14054?post_id=16912
  40. Web of Science/Knowledge

    Error Reported

    We are aware of an error when accessing Web of Science. We are in contact with the vendor and will provide a solution as soon as possible.

    Permalink Permalink https://ncu.libanswers.com/systems/14068?post_id=16910
  41. RefWorks

    RefWorks Error with Institutional Login

    An error has been reported when accessing RefWorks through the library's institutional login found on the RefWorks page. It is currently unknown how long this error will continue.

    As a workaround, please access Refworks directly at https://refworks.proquest.com. Please be aware that this requires you to have setup an alternative password. If you have not, use the "Forgot your password?" link, enter the university email address for your RefWorks account, and set up a new password. Then proceed to log in directly. Do not use the option to login through your institution

    Permalink Permalink https://ncu.libanswers.com/systems/14074?post_id=16870
  42. Ovid Nursing

    OVID Issue reported

    OVID Issue reported. Investigating. 

    Permalink Permalink https://ncu.libanswers.com/systems/14066?post_id=16838
  43. Films on Demand

    Films on Demand 403 error resolved

    Films on Demand 403 error resolved. Please clear your browser's cache.

    Permalink Permalink https://ncu.libanswers.com/systems/14055?post_id=16808
  44. Films on Demand

    Films on Demand 403 error reported.

    We are currently investigating a 403 error when accessing the Films on Demand database.

    Permalink Permalink https://ncu.libanswers.com/systems/14055?post_id=16804
  45. ERIC

    ERIC Database Unexpected Maintenance

    New incident: Investigating

    We are currently performing unexpected maintenance for our ERIC Database. Access may be limited and/or unavailable during this time. We apologize for any inconvenience this may cause.

    Time posted: Nov 1, 20:56 UTC

    Permalink Permalink https://ncu.libanswers.com/systems/14052?post_id=16776
  46. EBSCOhost Databases

    Authentication Issue Resolved

    The authentication issue with EBSCO databases has been resolved. You may need to refresh or restart your browser to sign in properly.

    Permalink Permalink https://ncu.libanswers.com/systems/14025?post_id=16685
  47. EBSCOhost Databases

    Authentication Error 155 Reported

    UPDATE FROM EBSCO:

    Investigating

    We have received reports of an issue with authentication to multiple EBSCO products. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

    Oct 042023 - 2:47PM

    This incident affects: DynaMed Decisions, DynaMed, Dynamic Health, EBSCOhost Research Databases, EBSCO Discovery Service, EBSCO Discovery Service - New UI, and EBSCO Experience Manager.

    ____________________________________________

    We are aware of the authentication issue when trying to access EBSCO databases. A ticket has been sent to support and we are waiting on a resolution.

    October 4, 2023 2:39PM

    Permalink Permalink https://ncu.libanswers.com/systems/14025?post_id=16664
  48. Ulrich's Web

    Known Outage

    Investigating 09/06/2023 11:24:35

    UlrichsWeb engineers are currently investigating this service interruption.

    We are doing everything we can in order to restore the service as soon as possible.

    We will provide timely updates here.

    Permalink Permalink https://ncu.libanswers.com/systems/14275?post_id=16540
  49. Credo Reference

    Credo Reference is now Working

    Credo Reference is now working as usual.

    Permalink Permalink https://ncu.libanswers.com/systems/14031?post_id=16450
  50. SAGE Research Methods

    SAGE Research Methods Videos

    August 19, 3:38PM PDT

    We are aware of an issue with SAGE Research Methods Videos showing as "No Access". We have contacted SAGE and are waiting on a resolution to the issue.

    Permalink Permalink https://ncu.libanswers.com/systems/14036?post_id=16446